Return policy

At Newibisoue, we want you to enjoy a convenient and satisfying shopping experience. We offer a variety of everyday essentials, household products, creative gifts, and seasonal decorations.

If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Period

We accept eligible returns within 30 days after your order has been delivered.

To qualify for a return, your item must:

  • Be unused and in its original condition.

  • Include all original accessories and components.

  • Be returned with its original packaging where reasonably possible.

  • Include a valid order number or proof of purchase.

Items that do not meet these requirements may not qualify for a change-of-mind return.

2. How to Request a Return

To request a return, please follow these steps:

Step 1: Contact our customer service team at support@newibisoue.com within 30 days of delivery.

Step 2: Provide your order number, the item you wish to return, and the reason for your request.

Step 3: Our customer service team will review your request and provide the return address and shipping instructions.

Step 4: Ship the item to the designated return address using a trackable shipping service.

Step 5: Once your return is received and inspected, we will notify you of the refund decision.

Please do not send products back without first contacting our customer service team.

3. Return Shipping Costs

For change-of-mind returns:

If you return an item because you no longer want it, ordered the wrong product, or changed your mind, you are responsible for the return shipping costs.

For damaged, defective, or incorrect products:

If we shipped the wrong product or your item arrived damaged or defective, Newibisoue will cover reasonable return shipping costs or provide an alternative resolution at no additional cost to you.

Original shipping fees are generally non-refundable for change-of-mind returns, except where required by law.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please include:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the product and packaging, if available.

After reviewing your request, we will offer an appropriate solution, which may include a replacement, refund, or another agreed resolution.

Your rights under applicable consumer protection laws are not affected by this policy.

5. Non-Returnable Items

The following items are generally not eligible for change-of-mind returns:

  • Personalized or customized products, where disclosed before purchase.

  • Used or customer-damaged products.

  • Perishable goods.

  • Opened hygiene-sensitive products, where clearly identified before purchase.

  • Gift cards, where permitted by law.

  • Final-sale items, where clearly identified before purchase.

These exclusions do not apply where a return or other remedy is required by applicable law.

6. Holiday and Seasonal Products

We sell seasonal gifts and decorations for occasions such as Christmas, Halloween, Valentine's Day, and other holidays.

Holiday and seasonal products are eligible for return within the standard 30-day return period if they meet our return conditions.

Items that have been used or damaged by the customer may not qualify for a change-of-mind return.

We recommend reviewing the estimated shipping time before purchasing products for a specific holiday or event.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.

  • We will initiate the refund within 10 business days after approval.

  • Your bank or payment provider may require additional time to complete the transaction.

For change-of-mind returns, original shipping charges are generally non-refundable unless otherwise required by law.

8. Exchanges

We do not currently offer guaranteed direct exchanges.

If you would like a different product or variation, please contact our customer service team.

You may return an eligible item according to this policy and place a new order.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation.

Once an order has been shipped, cancellation may no longer be possible. You may request a return after delivery under this policy.

If your order is successfully canceled, we will refund any payment collected for the canceled items to your original payment method.

10. Lost or Missing Packages

If your order has not arrived within the estimated delivery period, please contact our customer service team.

We will help investigate the shipment using the available tracking information.

If your package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund.

11. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

Store Name: Newibisoue

Website: https://www.newibisoue.com

Customer Service Email: support@newibisoue.com

Our customer service team will assist you with your request.

Thank you for shopping with Newibisoue!